2018 - now
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I'm currently leading the design and user research team for credit card at Nubank, where I get to work with some of the awesome people on the picture above. Nubank is now the largest digital bank in the world with over 20MM customers. We’re operating in Brazil and Mexico, laser focused on our fight against complexity.
Over the past couple of years I have helped grow the team, shape design and product culture, foster customer understanding with an ever changing user base and us shift from twelve people team of generalists to a 80+ international design organization.
Soon you'll be able to see some of this story here ⤵
Nurturing Design Culture
Growing an international design organisation
Building the foundations for the most downloaded banking app in the world
A north for chargebacks
Making sure a team's goals and product vision are clear
Perfecting credit card limits
Making dark magic tangible to customers
Personal loans that empower
De-risking a product launch through user research